Refund and Cancellation Policy

Cancelling. You can cancel from your billing page at any time. Cancelling stops the next renewal; your store stays open until the end of the term you have paid for, and then closes with no further trading days.

Refunds. Every new account begins with a free trial, so you can use the platform before you pay. The term you are in is not refunded, except:

• if we remove a feature you are paying for, you may cancel the remainder of your term and receive a proportionate refund of that item;
• if we change the Terms in a way that materially reduces what you get for what you pay, you may cancel before the change takes effect and receive a proportionate refund of the rest of your term;
• if we end the service ourselves when you have done nothing wrong, we refund the fees paid for the part of your term after the service ends, and the unspent part of every credit purchase (Terms, clause 19.7);
• where the law requires a refund.

Add-ons. Something you add mid-term is charged for the days left in the term. Something you remove takes effect at the next renewal; there is no mid-term refund for a removal.

Late renewals. If a renewal is not paid, your store keeps trading for three days after the term ends while we retry the payment daily for seven days, then it is parked. Paying within those seven days continues your term from where it ended; paying later starts the new term three days before the day you pay, so the days your store could trade are paid for and the days it was closed are not.

Autopay. Autopay is available for monthly terms, and for automatic credit top-ups on yearly terms, up to ₹15,000 per debit. Your bank or UPI app notifies you at least 24 hours before each debit with the exact amount, and you can decline it or turn autopay off from your billing page or your bank. Changes to the next bill close five days before the renewal date. Turning autopay off never pauses your store.

Paused stores. If your store is paused under the Terms, for unpaid storage, for unanswered customer complaints, for not being confirmed on the National Consumer Helpline's partner list, or for not accepting new terms, your subscription continues and renews while it is paused. If you do not want the next term, cancel renewal before the change lock five days before the renewal date; your admin shows the last day to cancel and we email it to you.

Complimentary terms. A term we give you free is not refundable, because nothing was paid for it, and it carries no credits. Where one is queued behind a paid term, anything you add during the paid days left is charged only up to the day the free term starts and ends then, so nothing is refunded; your billing page says so before you buy.

Credits are prepaid units for the Studio, the assistant, extra storage and business-register checks. They are not refundable for money, cannot be transferred, and cannot be cashed out, with one exception: if we stop providing the service to you when you have done nothing wrong, we refund the unspent part of every credit purchase, as the Terms (clause 19.7) describe. Credits given free with a plan or as a gift are never refunded. Each purchase expires 36 months after it was bought (free credits after 12 months); we email you 45, 30, 7 and 1 days before a batch expires. Expired credits are not refunded.

A generation that fails, or that we block for safety, is not charged, and any credits held for it are released; a failed AI answer is not charged either. An AI answer is charged for what it actually used, with no ceiling per answer, and once started it runs to the end and is charged even if your connection drops; with help history off, such an answer cannot be shown again and its credits are not refunded, which the help box warns you of before each paid look-up. Credits set aside for an answer that never settled are released within two hours. Credits bought by automatic top-up are bought credits and follow the same rules.

At signup we charge ₹1 by card or UPI to confirm the payment instrument is real, and refund it immediately. It is not a payment for anything and no invoice is issued. If the refund has not reached your statement within seven days, write to billing@raxcube.com with the date and the last four digits of the card or the UPI ID you used.

Domains. A store's yearly domain fee (₹2,999), the yearly fee for each additional domain (₹499), and a domain's registration charge are not refundable once the registry has registered the name or, for a connected domain, once we have set it up. When you buy a domain from your admin, your payment is held and taken only for the names the registry registers; a name that is not registered is not charged. When you buy a domain at signup, the single payment for your first term is taken, and if a name does not register its share is refunded within a day of our learning the outcome, with a credit note. A transfer that the registrar does not complete within 14 days is refunded with a credit note. A domain renewal that fails at the registrar is not charged. Where a plan covers the yearly fees for a number of domains, leaving that plan, or the store being parked for a pause, a cancellation or non-payment, bills the rest of each covered domain's year pro rata on its own invoice with no refund, and joining such a plan after fees were paid brings no refund. The price of buying, transferring or renewing a domain is never part of any plan. If a domain's charges go unpaid, after reminders and a grace period we stop serving your store on that domain and give you its transfer code, as the Terms (clause 12.4) explain.

Storage packs and other paid services follow the subscription rules above: a larger pack is charged for the rest of the term at once, a smaller one takes effect at renewal.

Custom work is governed by its own written agreement.

Refunds go to the payment method you paid with, within seven days of our approving them, and appear on your statement according to your bank's timing. For every refund we issue a credit note against the original tax invoice; we do not amend or delete an issued invoice. GST on the amount refunded is refunded with it.

You can cancel renewal from your billing page, and ask us to close your account by email from your account email to legal@raxcube.com. We confirm the request with you before acting. Unpaid invoices remain payable. You can export your orders and invoices for 90 days after closing.

TECHNOSTAT LABS LLP, registered with limited liability (LLPIN ADC-0087) · GSTIN 29ABAFT8298C1ZR · Registered office: No. 347, 41st Cross, 8th Block, Jayanagar, B Sk II Stage, Jayanagar, Bangalore South, Bangalore – 560070, Karnataka, India

Billing: billing@raxcube.com · Support: support@raxcube.com